FAQ

We specialize in sophisticated menswear designed for the modern gentleman. Our collections include Blazers & Sportcoats, Dress Shirts, Button-front Shirts, Active & Lounge Pants, Dress Pants, Casual Pants, Activewear, Accessories, and more. Each piece is crafted to seamlessly transition from professional settings to casual occasions.

Yes, we proudly offer a dedicated Big & Tall collection designed to provide the same sophisticated style and quality found throughout our entire range, ensuring every gentleman can find perfectly fitting attire.

We ship worldwide from our base in Yarmouth, US. However, please note that delivery to some Asian regions and remote areas may not be available due to logistical constraints.

We offer two reliable shipping methods:
1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days before dispatch. During peak seasons or promotions, please allow up to 3 business days for processing.

For international deliveries, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

We offer a straightforward return policy. Returns are accepted within 15 days of receipt, ensuring you can shop with confidence. Please contact our customer service team to initiate a return.

At Murano Shop, your satisfaction is guaranteed. Should any item not meet your expectations, please contact us within 15 days of receipt, and we will guide you through our return process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are encrypted and secure, protecting your financial information.

Absolutely. We utilize advanced encryption technology to protect all your financial information, ensuring a secure shopping experience.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey from our facilities to your doorstep.

If you haven’t received your confirmation email within 24 hours, please check your spam folder. If it’s not there, contact our customer service team at [email protected] for assistance.