At Murano Shop, we are committed to providing a sophisticated and seamless experience from the moment you place your order to the day it arrives at your door. We understand the importance of clarity and reliability in our shipping and returns processes, reflecting our dedication to quality menswear and exceptional customer service.

Shipping Information

We are proud to offer global shipping to our discerning clientele (exclusions apply for parts of Asia and certain remote regions).

Order Processing

Please allow 1-2 business days for us to carefully process and prepare your order for shipment. Each garment is inspected to ensure it meets our high standards before being dispatched.

Shipping Methods & Timelines

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ( $12.95 ): Shipped via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 business days after it leaves our warehouse.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note that these timeframes are estimates and can be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

Your satisfaction is our priority. If an item does not meet your expectations, our straightforward policy is designed for your convenience.

Eligibility

To be eligible for a return or exchange, the item must be:

  • Unworn, unwashed, and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of you receiving the shipment.

Important Note on Final Sale Items: In line with industry standards for hygiene, we cannot accept returns or exchanges on the following intimate apparel items. All sales of these products are final.

  • Boxer Briefs & Trunks
  • Briefs

The Return & Exchange Process: A Step-by-Step Guide

  1. Initiate Your Request: Within the 15-day window, please contact our customer service team at [email protected] to initiate your return or exchange. Include your order number and product details.
  2. Receive Instructions: Our team will respond promptly with a Returns Authorization (RA) number and detailed instructions on where to send your package. Please do not send returns to our corporate address without this authorization.
  3. Ship the Item: Carefully pack the item(s), include a copy of your original order confirmation, and ship it to the address provided. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Inspection & Processing: Once received, our quality team will inspect the item(s). Upon approval, we will process your refund or exchange within 3-5 business days.

Refunds: Timelines and Methods

Once your return is approved, we will send you an email notification.

  • Approved Refunds: The refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Please allow up to 10 business days for the refund to be reflected in your account, depending on your card issuer’s or PayPal’s processing policies.
  • Exchanges: We will process the shipment of your new item as soon as the return is approved. Standard or free shipping rates will apply to the new shipment.

Please note that original shipping fees are non-refundable.

Need Further Assistance?

Our dedicated customer service team is here to ensure your experience with Murano Shop is nothing short of excellent. For any questions regarding shipping, returns, or exchanges, please do not hesitate to contact us at [email protected].

Thank you for choosing Murano Shop for your sartorial needs.